Please Change My Appointment!
Once an appointment is scheduled, Kitty’s Purrfect Spa views it as a contract for the work requested. As such, Kitty’s Purrfect Spa schedules employees to meet the job contracted for. Appointments canceled or changed with less than 48 hours notice place a financial burden on Kitty’s Purrfect Spa, in turn a cancelation fee will be charged. Missed appointments will be billed by invoice for the full amount the appointment was scheduled for. If the cat is not ready to be handed to groomer when the groomer is set up, waiting and/or round up fees apply. If the cat cannot be located, or grooming is not required after the groomers arrival, full payment is due plus any waiting fees. Our full list of policies can be found at Frequently Asked Questions and Terms, Conditions, and Policies. Kitty’s Purrfect Spa reserves the right to refuse service to anyone for any reason while observing the Federal Civil Rights Act of 1964.